If this happens to you, just email us as soon as you can and we MIGHT be able care of it. However, we can’t make any promises. All of our shirts are printed on demand so we usually start immediately after you order and it ships out the same day. If your order has already been shipped, take heart. We’ll still try to make it right. We know how frustrating it can be to pay for something you can’t use.
FAQ
Ordering
Is your site safe and secure?
We do not sell or rent your personal information, except in the event all or a part of our business is merged, sold or reorganized. You can visit our Privacy Policy page for more clarification.
How much is shipping?
Most items are free shipping.
Do you ship outside of the US?
Yes. Check our full shipping policy to see what countries we ship to!
What forms of payment do you accept?
We take Visa, Mastercard, American Express, Discover and more!
How long does it take for Hooktab to ship?
All of our items are handcrafted so please allow 3-5 business days for your order to ship out. We source products from all over the world to bring you epic offers and the lowest prices. This means sometimes you have to wait a little longer to get your order depending on the item but it’s always worth it!
You will receive a tracking number via email once they are shipped. Once shipped, please allow 12-17 business days for your order to arrive to the majority of the continental United States and please allow 1-2 weeks for your order to arrive to most international countries.
Customers
When can I expect my items?
All of our items are handcrafted so please allow 3-5 business days for your order to ship out. We source products from all over the world to bring you epic offers and the lowest prices. This means sometimes you have to wait a little longer to get your order depending on the item but it’s always worth it!
You will receive a tracking number via email once they are shipped. Once shipped, please allow 12-17 business days for your order to arrive to the majority of the continental United States and please allow 1-2 weeks for your order to arrive to most international countries.
How can I cancel or change my order?
Regrets happen, we know… So If you decide you want to cancel an order, just contact us within 12 hours after the order was placed and we’ll cancel it no questions asked. If it has been more than 12 hours, we may have already sent your order to the printer and may not be able to cancel as it will already be in the crafting or shipping process.
I ordered 2 items, why did I only receive one?
Since we have fulfillment centers all over the world, when you order multiple items, they may be shipped from different warehouses. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they will get to you, and if in doubt, just contact us.
The status of my tracking number has not changed?
Depending on which fulfillment center is crafting your orders, they may create the tracking number while your order is still being crafted to prepare the courier of the incoming shipment. If so, it may look like your package is standing still, but don’t worry, it is making progress to reach your hands. Also, during holiday months, we may have delays because of a bigger volume of orders, please be patient with us as we are a small business and take pride in masterfully crafting each product to ensure the highest quality when it reaches its new home.
Returns
What is the Return Policy?
Our 14 Day Return Policy guarantees you’ll make a no-regret purchase when you buy. Unhappy with your product for any reason? We’ll take it back! We stand by our high quality products with award winning customer service.
Are there any charges for exchanges or returns?
At this time, all customers are responsible for their own return postage since we are still a small but growing company Original shipping charges are also non-refundable
How do I request a return?
Just contact us and we’ll process your return in a snap!
What items are returnable?
Any items purchased within the last 14 days In original condition Unwashed and unworn In the original packaging (if applicable)
I received a defective, damaged or an incorrect item, what should I do?
If you received a defective, damaged or an incorrect item, contact us and we will get it sorted out immediately; since it was our fault, we will not require you to ship the item back.