Shipping policy

“Before you place your order please make sure you check our shipping policy and if you still need help please send us an email.”

HookTab is a printing company that offers printing services. As we don’t have our own delivery network we depend on carriers.

1. Shipping Carrier: YunExpress company is responsible for getting your packages from our warehouse to your delivery address.

At HookTab we are only responsible for printing and shipping your orders on time with the requested delivery service and carrier. Any delay may be caused by the carrier due to Holidays and natural disasters such as (extreme weather conditions, etc.) We will try our best to assist, ensure the right of the customer.

2. Business Day: A business day means any day except any Saturday, any Sunday, or any day which is a federal legal Holiday or any day on which banking institutions are authorized or required by law or other governmental action to close.

3. Processing Time: Time we need to process your order and get it ready for shipping. We typically take about 3-5 business days to make your product, depending on the type of product ordered. The detailed time frame for production correspondence with the products group is as below:

  • 3-5 business days

4. Expected Delivery Date: Date at which you should receive your package. All the delivery dates are estimates provided by carriers (delivery time frame of 12-17 business days). Under certain instances, deliveries may exceed or be less than the stated time frame and Some delays may occur due to Holidays and natural disasters such (severe weather conditions, covid related delays, ….). The detailed time frame for shipping correspondence with the products group is as below:

  • 12-17 business days

5. All our shipments are provided with a tracking link. Please feel free to follow the tracking link to check your delivery status.

6. Shipping fee: Shipping costs vary depending on the shipping destination and the number of items you purchase.

  • Most items are free shipping.

7. Where do you ship?

  • We offer worldwide shipping.
  • We aren’t able to ship to APO/ FPO and PO b addresses.

8.How can I track my order?

  • Once we ship your order, we will send you a confirmation email, tracking number, and a link to track your order.
  • Alternatively, if you have a registered account with HookTab, or created an account when you placed your order, you can view the status of your order online. Simply visit the “My account” section, sign into your account and view your recent orders.
  • Please note – this option is only available if you created an account when you placed your order. If you created a Guest account during checkout, you will not be able to log in.

9. What if my order is lost in the mail?

  • For packages lost in transit, all claims must be submitted no later than 4 days after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you.
  • We may ask for your help before doing that, like confirming with you that the shipping address was correct. It would also be good to get in touch with the local post office to try locating the lost order.
  • Keep in mind that if tracking information states an order was delivered but you think you haven’t received it, please contact us immediately for further assistance. We recommend following the steps provided in the non-delivery case to ensure the quickest support possible.
  • You can check out our return policy for up-to-date details about reshipments.

10. What if the recipient’s address was wrong?

  • If the recipient’s address was wrong, then you are held responsible. Usually, the package is sent back to the return address. We will send you a notice once your order arrives back to our facility.
  • New shipping charges will be applied for orders that have been unclaimed at customs, returned by the recipient, or had an incorrect address originally provided.
  • Below re-shipping cost will be applied:
    • $7 for re-ship to US/item
    • $10 for re-ship globally / item
  • If the package was not returned to our facility, then you would have to place a new order to replace the original.

11. My order shows it is being returned to sender, what now?

  • There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address.
  • Other instances include the package being unclaimed at customs or refused/returned by the recipient. You will receive notice once the order arrives back to our facility.
  • We would contact you to determine how you would like to proceed and to update the address if you wish to have the product reshipped.
  • New shipping charges will be applied for orders that have been unclaimed at customs, returned by the recipient, or had an incorrect address originally provided.

12. What happens if a package isn’t delivered, but the tracking state that it did?

  • HookTab will cover a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause.
  • In the rare cases that a parcel is marked as delivered by the carrier, but the recipient reports they have yet to receive it, please contact us immediately for further assistance
  • Again, this only applies if the tracking details state that a delivery was made to the recipient’s address.
  • In most instances, it is found that the delivery was made, but the package was left in an unexpected location at the recipient’s address. Recipients should reach out to the courier and inquire if any additional details were left by the delivery person – e.g. “left under table on the back porch.”

13. What if the product is damaged by the carrier, or defective in another way?

  • If something arrives damaged, send a photo of the damaged goods to [email protected], then we’ll gladly arrange a replacement to you. We will either resend the new product or issue a refund for the defective item.

Customer Service:
Phone: +1 5055464033
Email: [email protected]
Address: 8206 Louisiana Blvd NE, STE A #1587, Albuquerque, New Mexico 87113